Virtual Assistant
Who is URSIDEKICK?
We began our services in 2014 to assist small business owners overwhelmed with the technology side of their operations. What began years ago has now evolved into a well-established IT Solutions Provider with both local and international clients, as well as a growing global presence with clients from a variety of industries. Our goal is to assist businesses of any size or capacity in focusing entirely on their core business and allowing us to be the sidekick for all things technological!
To provide you with a distinct competitive advantage and to ensure that our service offerings exceed your expectations, we constantly refine and perfect our processes, combining our extensive industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions. To drive process optimization, we provide quick, cost-effective, high-quality, technology-enabled solutions. Our expert team will manage your Website, Social Media platforms, E-mails, Cloud Services, Data Backups, Development tools, Collaboration tools, and Analytics and offer you additional value-adding technology based support services you require.
Job Description
We are looking for world-class talent to join a crack team. We want people who are passionate about supporting business and taking to the next level. We like people who are brimming with ideas and who take initiative rather than wait to be told what to do. We prize a team-first mentality, personal responsibility and tenacity to solve hard problems and meet deadlines. As part of a small and lean team, you will have a very direct impact on the success of the company. You will be reporting to the General Manager. In addition to being organized with a strong attention to detail, you possess the strong business judgment to manage a variety of simultaneous projects, and the communication skills needed to interact with a variety of people across job functions and levels. You anticipate the needs of the General Manager and the rest of the team to help them stay focused by resolving operational and
administrative issues before they arise.
The following are the responsibilities:
• Prioritizing inquiries and recommending an appropriate course of action for the General Manager and various
Committees; then following-up appropriately to keep them well informed of upcoming commitments
• Scheduling meetings for the General Manager and the Committees
• Supporting operations activities including (1) updating newsletters, (2) maintaining pipelines and databases, (3)
onboarding new stakeholders (digital signing of the charter and payment of invoice), (4) ensuring that the
corporate secretary has all of the necessary documentation (i.e., the team that provides bookkeeping, accounting,
tax filing, payroll services, etc.)
• Managing the general email inbox and responding to common general enquiries
• Serve as the manager of small ad hoc projects (e.g., organizing virtual and in-person member events, selecting
vendors for ad hoc purchases of services and supplies necessary for the operation of the network, etc. Maintain a
positive, empathetic, and professional attitude toward customers at all times
• Resolve customers’ concerns and answer customers’ questions to the best of your best ability
• Attract customers by promoting the product and company positively, answering questions and addressing concerns as
they arise
• Prepare product and customer reports by gathering data collected during customer interactions
• Provide feedback on the efficiency of the customer service process
• Manage a team of junior customer service representatives
• Ensure customer satisfaction and provide professional customer support
Job requirements
• You have at least 3 years’ experience in an executive or administrative assistant role, with a preference for
candidates that have worked directly with senior management
• Exceptional organizational skills, superb attention to detail, and timely responsiveness to requests is a must
• You are able to prioritize and multitask in a fast-paced environment while maintaining a commitment to deadlines
• You have the professional polish including high-quality written and verbal communication skills, and the ability
to demonstrate grace and composure under pressure
• Integrity and discretion in handling confidential information
• You are comfortable working with / picking up digital platforms such as GSuite, Office365,AirTable, DocuSign,
DocSend, and ActiveCampaign
What we offer
● An exciting and passionate working environment within a young and fast-growing company
● The opportunity to work with a high-performing team
● A competitive salary package
● The ability to work from anywhere in the world (assuming a stable internet connection)
● The chance of being a fundamental part of the team and make a difference
What will the process look like?
● Application: you will submit an online application form, which will take you less than 10 mins to complete
● Test: you will take a 45min online test
● Interview: there will be 1-2rounds of interviews