Job Type: Full Time

Customer Service Specialist

Who is URSIDEKICK?
We began our services in 2014 to assist small business owners overwhelmed with the technology side of their operations. What began years ago has now evolved into a well-established IT Solutions Provider with both local and international clients, as well as a growing global presence with clients from a variety of industries. Our goal is to assist businesses of any size or capacity in focusing entirely on their core business and allowing us to be the sidekick for all things technological!

To provide you with a distinct competitive advantage and to ensure that our service offerings exceed your expectations, we constantly refine and perfect our processes, combining our extensive industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions. To drive process optimization, we provide quick, cost-effective, high-quality, technology-enabled solutions. Our expert team will manage your Website, Social Media platforms, E-mails, Cloud Services, Data Backups, Development tools, Collaboration tools, and Analytics and offer you additional value-adding technologybased support services you require.

 

Job Description
We are looking for world-class talent to join a crack team. We want people who are passionate about supporting business and taking to the next level. We like people who are brimming with ideas and who take initiative rather than wait to be told what to do. We prize a team-first mentality, personal responsibility and tenacity to solve hard problems and meet deadlines. As part of a small and lean team, you will have a very direct impact on the success of the company.You will be accountable to manage customer queries and complaints. Following are the responsibilities:

•Maintaina positive, empathetic, and professional attitude toward customers at all times

•Resolve customers’ concerns and answer customers’ questions to the best of your best ability

•Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise

•Prepare product and customer reports by gathering data collected during customer interactions

•Provide feedback on the efficiency of the customer service process

•Managea team of junior customer service representatives

•Ensure customer satisfaction and provide professional customer support

Ultimately, we are looking for highly driven candidateswho can develop and implement growth opportunities in existing and new markets.

 

Job requirements

•High school diploma, general education degree, or equivalent

•Personable,attentiveand assertive

•Strong interpersonal skills

•Strong verbal communicator

•Familiar with the software used to connect with customers and gather their information

•Knowledge of applicable products and markets

 

What we offer

•An exciting and passionate working environment within a young and fast-growing company

•The opportunity to work with a high-performing team

•A competitive salary package

•The ability to work from anywhere in the world (assuming a stable Internet connection)

•The chance of being a fundamental part of the teamand make a difference

 

What will the process look like?
•Application: you will submit an online application form, which will take you less than 10 mins to complete

•Test: you will take a 45 min online test

•Interview: there will be 1-2 rounds of interviews

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