AIA Insurance Lanka Ltd – Asset Management System & Helpdesk System
About the company
AIA is the largest independent publicly listed pan-Asian life insurance group – with a presence in 18 markets across the Asia-Pacific region. AIA is a key player in Sri Lanka’s insurance industry and has served millions of Sri Lankans for almost 3 decades. They are deeply committed to contributing towards the betterment of the Sri Lankan economy and society at large. While providing protection to customers at every stage of their lives, they offer a range of retirement, health and savings solutions for individuals, large corporates and small & medium enterprises. They also have a strong distribution network covering the entire island, employ over 3,500 Wealth Planners and operate over 120 branch offices.
The Challange
Due their size, AIA had issues managing the vast number assets in their company. Manual process were deemed inefficient and required many people to get involved to manage this process.
Capturing the company’s IT and technical issues was also a challenge for the team.
The Solution
Our team implemented Our team developed a Business Process Automation solution for the team to manage their assets efficiently. Another solution was developed as a Helpdesk system to manage all the IT and technical issues that are raised by the staff.Sales function. Using the analytics features, the Customer was able to filter, drill down and retrieve all the insights they required in order to make informed decisions with regard to their sales function.
The Result
Using the developed solutions there team is now able to efficiently maintain their assets as well as monitor and resolve their internal IT and technical issues.
Business Benifits
- Saves time and cost
- Increases the team’s productivity
- Increases the efficiency of the processes
- Process standardization
